Since each of our customers has different capabilities and resources, we provide a level of support that is tailored to their needs. Our support services give our customers access to a pool of know-how that reduces both time to market and risk. The embedded nature of our products demands that we provide our customers with a flexible support service to ensure that milestones are achieved on time.

4M Wireless provides maintenance support with all of its technology, including pre-release testing against specifications and customer infrastructure. Moreover, the key elements of our support service include:

A dedicated account manager is responsible for the needs of each customer. This provides a specific point of contact within 4M Wireless to coordinate major activities for the client and allows customers to focus on meeting their project deadlines.

This team of experienced engineers has access to technical know-how that enables them to answer queries and requests. They are highly capable, have in-depth knowledge and can respond quickly with resolutions.

This team focuses on testing and releases, to ensure that software is fully tested before being shipped. The process of product testing is carried out throughout the development process and once the technology is in the market place. 4M Wireless also provides on-site delivery and field test engineers to ensure that customer issues are analysed and resolved promptly.